Reclamação #3 Monro Casino

Deposit is missing

Por Sweetnmb

há 1 ano

So I am having a real hard time making a direct deposit with means I logged directly into my account from the munro website and made a deposit of $20 and it wasn't credited to my account. Initially I got told to wait 24'48 hours I did that just about 2 months ago. I've sent several emails and you keep telling me that the money wasn't paid to you and to contact my bank with I have easily a dozen times and it is not like I sent Etransfer. It was a direct transfer so it was deposited and my bank can't do anything u guys need to refund me my money. I've provided proof of the money leaving my account so it needs to be refunded. You can see the money was taken from my account on the 27th of Feb in the amount of $20.

Cassino em disputa Monro Casino

Motivo Saldo ausente

Valor €20

Discussão

AskGamblers

• Support Team

há 1 ano

Dear @Sweetnmb,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required paperwork has already been sent to the Monro Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Monro Casino

• Representative

há 1 ano

Hello, dear player and representatives of AskGamblers!

Clarified the information on your question if the funds never reached your account. Please send an account statement from February 27 to the current date to the technical support managers in chat or by mail.

After the manager will be able to send a repeated request to check and clarify the information from the payment system.

Best regards,
Monro Casino

AskGamblers

• Support Team

há 1 ano

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

há 1 ano

Dear @Sweetnmb,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Raio-X do Monro Casino

Resolvido 3 / 3

Valor médio $1,311

Duração média da reclamação N/A

Resposta média N/A

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