Queja #1 Monro Casino

Deposit is missing

Por Sweetnmb

hace 1 año

So I am having a real hard time making a direct deposit with means I logged directly into my account from the munro website and made a deposit of $20 and it wasn't credited to my account. Initially I got told to wait 24'48 hours I did that just about 2 months ago. I've sent several emails and you keep telling me that the money wasn't paid to you and to contact my bank with I have easily a dozen times and it is not like I sent Etransfer. It was a direct transfer so it was deposited and my bank can't do anything u guys need to refund me my money. I've provided proof of the money leaving my account so it needs to be refunded. You can see the money was taken from my account on the 27th of Feb in the amount of $20.

Casino en conflicto Monro Casino

Motivo Fondos Perdidos

Cantidad €20

Discusión

AskGamblers

• Support Team

hace 1 año

Dear @Sweetnmb,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required paperwork has already been sent to the Monro Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Monro Casino

• Representative

hace 1 año

Hello, dear player and representatives of AskGamblers!

Clarified the information on your question if the funds never reached your account. Please send an account statement from February 27 to the current date to the technical support managers in chat or by mail.

After the manager will be able to send a repeated request to check and clarify the information from the payment system.

Best regards,
Monro Casino

AskGamblers

• Support Team

hace 1 año

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

hace 1 año

Dear @Sweetnmb,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Estadísticas de quejas de Monro Casino

Resueltas 3 / 3

Cantidad promedio $1,311

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

Monro Casino Quejas

Ver todas las quejas contra este casino.

Monro does not pay 2943 euros

Good morning,

It is been several weeks since I have been sending dozens of documents to complete the verification they have, ID, Driving License, Address, Selfies with the document, Document with several different dates... and eventually they agreed twice that I could withdraw. First time I withdrew and the money went back to their account (website), I created chat again and they asked me to proceed with the verification again, I explained what was going on (I spent whole afternoon sending documents) and they agreed to withdraw again. I proceeded twice to the withdraw and the money went back again to the account (website) and they kick me out of my account. After that I could no longer access anymore to my account. I create a new chat and they tell me I gotta send again verification documents in order to log in, the same documents I sent dozens of times the same afternoon. I got mad and I agreed to identify myself with a photo of myself and the document (Documents they were asking), and they proceeded to tell me that document is the same one that is uploaded on my profile so they do not verify that document... It is been several weeks like this. The money has been withheld for weeks now.

Thank you for helping me out.

< full name removed >

Resuelta

€2,943

Froze my 370euro withdrawl for 31 days

Monro casino froze 370euro of my withdrawal for 31 days. They rely on their regulations, they suspect me of playing unfairly, but they do not provide any evidence for this. I think this is a deliberate action to freeze my money for no reason. Besides, it is abusive.

My account has been positively verified by kyc.

For your review, I am sending a statement of deposit transactions and one withdrawal, which ended successfully.

Please help me askgamblers.

Resuelta

€370