Monro Casino - Froze my 370euro withdrawl for 31 days

Hello, dear player and representatives of AskGamblers!

Don't worry, such a delay is in accordance with the Terms and Conditions of section 10.4 of the Monro platform “Sports”. According to this section, the company reserves the right to restrict withdrawals for up to 31 calendar days in order to conduct a review of the account for potential signs of foul play.
The methods and results of this check are strictly confidential and are conducted to ensure the honesty and integrity of all gaming activity on our platform.
You need to wait for the verification to complete, don't worry, when the verification is complete, your withdrawal request will be approved. If you have any further questions, please always contact our technical support team.

Best regards,
Monro Casino

Hello AskGamblers and Monro Casino, hope you are well!

from a player and user perspective, I consider this section 10.4 of your rules to be an abuse that can be used against any player. Can you be more specific what you mean by ,,potential signs of unfair play''?
I would like to ask for specific evidence of what I am suspected of. You can send it to the askgamblers.com staff.

Furthermore, I hope that starting this discussion will speed up your work in ,,checking'' my activity.

Best regards!

Hello, dear player and representatives of AskGamblers!

We understand your concern, and we want to assure you that the checking process is a necessary step to ensure the integrity of our platform and rule out any potential misconduct.
Once the review is complete, your withdrawal request will be approved.

Best regards,
Monro Casino

Hello AskGamblers and Monro Casino,

as I stated at the beginning this regulation is abusive and freezes players' money. I am confident that your "investigation" will not reveal anything wrong with my game.

Regards!

Hello, dear player and representatives of AskGamblers!

We hope that everything will be in order, this check is carried out according to the rules. Please wait for the verification to be completed.

Best regards,
Monro Casino

Hello AskGamblers and Monzo Casino, hope you are well!

Any updates? I Have been waiting for 20 days.

Hello, dear player and representatives of AskGamblers!

The maximum waiting time for verification is 31 calendar days, please wait for the check to be completed and all information can be verified with the technical support team.

Best regards,
Monro Casino

Hello AskGamblers and Monzo Casino, hope you are well!

Any updates? I Have been waiting for 24 days.

Hello, dear player and representatives of AskGamblers!

The maximum waiting time is 31 calendar days, hopefully the verification will be completed as soon as possible and the withdrawal will be approved.

Best regards,
Monro Casino

Hi there,

I can confirm that i got my funds today.
This complain can be closed as resolved.

Thank you AskGamblers and Monzo Casino!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.