Maneki Casino - Declining a payment of a winnings

Dear all,

This complaint has been reopened as per Maneki Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello everyone!
Emilia from Maneki Casino here :)

Dear Gonia195, thank you for providing us with the information.
First of all, please take our sincerest apologies for the unpleasant experience!

I investigated this case and would like to inform you that our customer support team sent you an email on the 1st of Dec 2021 -
in order to assist you with the refund.
Would you please be able to check your inbox and provide us with the information that is needed to proceed with the refund?
Our customer support agents will be happy to assist :)

Please let us know if you have any further questions and I'll be here to help.
Have a wonderful weekend!

Dear @gonia195,

Please let us know if there are any updates regarding your ongoing complaint.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.