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Maneki Casino - Declined withdrawals

GELÖST
Beschwerde-Info
Unseriöses Casino Maneki Spielothek
Grund Abgelehnte Auszahlung
Betrag $ 2000
Tommy2664 Kanada
Veröffentlicht am 25. November 2019

Hi I recently joined maneki casino a few weeks ago. I won some money (around $2000.00 CAD) after depositing around 500 of my own money. Like most casinos I had to verify some documents in order to get me withdrawal. I now have all of my documents approved and they continue to decline my payments. There have been 2 reasons explained to me. First, they say that in order to withdrawal by Interac e transfer I would have to have made a deposit and prove my deposit by sending a bank statement. I did this the deposits on my statement matched perfectly with the date time and amount I deposited through the casino. This document was approved along with other necessary documents. Now they are telling me in order to withdraw via Interac e transfer I would have to have made my last deposit
The same way. I went back and checked and my last several deposits were made through this method. My money has been kept from me and I’ve had about 4 declined withdrawals. This is just not acceptable. I would like this issue to be resolved as I really like this casino and have a very positive experience other than this issue!

Thanks.

T.

Veröffentlicht am 29. November 2019

Dear Tommy,

We are very sorry about the difficulty you encountered recently with your withdrawal. We understand that instant withdrawals is one of the most important product features required by every player.

Unfortunately we can’t resolve this case until we receive the information about your players account. Please send the email you used in order to create the account and players username to Angeli­na.k­os­[email protected]­man­eki­cas­ino.com with the subject line: Askgamblers Complaint.

We will review this case and provide you with the feedback as soon as possible.

Kindest regards,

Head of VIP department
Angelina Kosmo

AskGamblers
Veröffentlicht am 29. November 2019

Dear Maneki Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Please let us know if there's some update regarding this case.

Veröffentlicht am 2. Dezember 2019

Hello,

We have reduced the details of your account and checked the whole information.

During the investigation we have spotted that you have tried to make withdrawals using Interac, however your last deposit method was different.

According to the rules you have to make withdrawal with the last despots method or make minimal deposit with another available method and withdrawal there.

Our support agent had informed you about that during chat conversation and you indeed initiated deposit with Interac but with no success since Interac system has technical issues on their side till 5th of December.

We totally understand the situation however we are not responsible for technical issues on 3rd party end.

Kindly ask you to contact VIP team via email ( Angeli­na.k­os­[email protected]­man­eki­cas­ino.com) for further questions.

Kindest regards,

Head of VIP department

Angelina Kosmo

AskGamblers
Veröffentlicht am 6. Dezember 2019

Dear @Tommy2664,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Maneki Spielothek Beschwerden

  • 4 von 4 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 2,719 USD Durchschn. Betrag

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