Lucky Elf Casino - LuckyElf casino does not withdrawal my money for months

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Beschwerde-Info

Unseriöses Casino

Lucky Elf Casino

Betrag

€ 300

Veröffentlicht am 22. August 2024

I played year ago In this casino, made few deposits after that won money.

About 300 are still there pending, My account was verified and made deposits via many methods.

After winning was tried to withdraw. They declined saying you need to use the same method that I did! But still declined.

So first Red flag, they message me and said to make another different deposit to withdraw from that method, so I did that 2times I think.

Try to make that withdrawal but still get declined for weeks, message them and no answer. After that I cant Get on the Site for about few months, they blocked me or I don't know. Or country restricted, BUT I WANT MY MONEY BACK!

Don't Trust this site!

Veröffentlicht am 23. August 2024

Dear dguncchi,

We apologize for any inconvenience caused by the situation and understand your dissatisfaction.

Unfortunately, a technical error occurred on the payment system's end while processing your withdrawal. Despite offering an alternative method, Neteller, you did not take advantage of this option.

On June 22, 2023, we sent an email to your registered address regarding the closure of your account, the addition of your country to the restricted list, and the need for additional information to process a refund. However, we did not receive a response from you and were unable to obtain the necessary information.

As a result, your account has been blocked due to your country being on the restricted list. For more information, please refer to the provided link: https:­//l­uck­yel­fca­sin­o.c­om/­ter­ms-­and­-co­ndi­tions or screenshot: https:­//p­rnt.sc­/TD­BE6­VmeKYpu in accordance with our policy.

Nevertheless, we are prepared to refund the remaining balance in your account. Our support team has sent an email today requesting your bank details to complete the refund process.

We appreciate your understanding and cooperation and look forward to your prompt response!

Kind regards,
LuckyElf Casino Team

Veröffentlicht am 23. August 2024

Thanks you askgamblers.com
Today recived the amount!
All good , can close post .

AskGamblers
Veröffentlicht am 23. August 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.