Locowin Casino - My withdrawal is less than expected

Dear Locowin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello DENYO123,

We have checked the issue with our relevant department, the issue why the amount is low because of the withdrawal fee which is related to the blockchain network. The fee is high due to the fluctuation at the time the order is placed.

We suggest you to use the different method in the future in order to avoid the withdrawal fees from your provider end.

Best Regards,
Locowin Casino

That's not true. You can check on the screenshot that the transaction fee was 5.89$ for my withdrawal.

Dear Locowin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello DENYO123,

We have forwarded your request to the relevant department to double check. We will get back to you soon.

Your patience will be greatly appreciated...!

Best Regards,
Locowin Casino.

okay I am waiting.

Dear Locowin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Thanks in advance for your cooperation.

Dear @Askgamblers team,

The investigation is under progress. We apologize for the delay. Our team is trying to complete the investigation as soon as possible.

We'll keep you posted as soon as we get the reply.

Best Regards,
Locowin Casino.

so long time now :D

Hello DENYO123,

We are awaiting for the feedback from the relevant team. We'll get back to you as soon as it's done.

We apologize for the delay & thank you for your patience with us.

Best Regards,
Locowin Casino.

still waiting

Dear Locowin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Locowin Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Askgamblers team,

I have attached Proof of payment for your reference. As per the screenshot, the full amount of 32.52 EUR was sent. A commission was added which was paid by us.

Best Regards,
Locowin Casino.

Here another screenshot . There you can see that the transaction fee was 5.79€ for that transaction. Or the link to the blockchain explorer:

https:­//b­loc­kch­air.co­m/e­the­reu­m/t­ran­sac­tio­n/0­xc4­4ba­3a9­a38­032­b04­ed6­cf1­05d­94d­763­c09­96c­898­58a­ae3­81c­58e­5c2­7dc­28cf5

Dear DENYO123,

You can see the proof of payment sent by us on the earlier message, we have transferred the complete amount along with commission (Fee) which was paid by us. We kindly request you to check with their relevant team for the same.

@Askgambers team, kindly review this & close it accordingly.

Best Regards,
Locowin Casino.

Dear @denyo123,

AskGamblers Complaint Team would like to remind you that the casino management as well as the relevant payment processor used for processing their transactions can not be hold responsible for the fluctuations of the crypto-currency involved into the dispute as well as the currency exchange. Since the casino posted evidence the full amount was paid, we have no other choice but to close the case as Resolved.

In addition, we would like to remind you that, in case of a disagreement with this outcome, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.