Locowin Casino - Delayed withdrawals of my 12500EUR

Dear all,

First of all, I would like to thank you for accepting and opening my case. I truly appreciate your support in helping me resolve the issue with Locowin Casino.

However, I am still awaiting a response regarding my withdrawal request, which was made on 01/03/2025. Locowin Casino has informed me that they are conducting “additional checks,” but I have not received any specific updates or a timeline for when the withdrawal will be processed. Unfortunately, my attempts to reach them by email have gone unanswered.

This ongoing delay is beginning to affect me financially. I was relying on this withdrawal to recover some of my losses, and the lack of communication from the casino is causing unnecessary stress.

I would greatly appreciate it if you could assist in following up with Locowin Casino to obtain more clarity on the situation and encourage them to provide a resolution. I hope we can resolve this matter soon.

Thank you once again for your support.

Best regards,
Robert

Dear AskGamblers Team,

Thank you again for your assistance. However, this situation is not improving, and I still have not received a firm response from Locowin Casino regarding my withdrawal requests.

I requested my withdrawals on 01/03/2025, and despite my account being fully verified, I have been waiting for over 8 days with no concrete update. Each time I contact support, I receive the same automated response about “additional checks,” but no clear explanation or timeframe.

Here are the details of my pending withdrawals:
• ID: 12474587 – €5,000
• ID: 12478610 – €5,000
• ID: 12526209 – €1,000
• ID: 12526215 – €1,000
• ID: 12526221 – €500

This delay is negatively affecting me both financially and in terms of wasted time. I have made multiple attempts to get answers, but I am only met with vague replies.

I would appreciate it if AskGamblers could escalate this complaint and press Locowin Casino for a proper response.

Looking forward to your update.

Best regards,
Robert

Dear Locowin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello ROBERTCC11,

We have forwarded your request to our relevant department. We'll keep you posted with the update.

Your patience will be greatly appreciated...!

Best regards,
Locowin Casino.

Hello Locowin Casino,

First of all, thank you very much for your response, I am attaching a screenshot where you confirmed that my account has been verified since 02/28/2025.

On the other hand, I have been waiting since 03/01/2025 to receive the withdrawals as you can see in the screenshot.

Thank you for your cooperation and I hope it is resolved soon.

I am waiting for news from you. Greetings!

Robert

Dear all,

Please be informed that I already have the money in my account and the withdrawals processed. Thank you very much for your efforts.

I have made 3 new withdrawals as of today 12/03/2025 of my remaining earnings I hope they do not take as long as these (12 days). If not I will contact you again.

In any case the complaint can be withdrawn since I have received the money. This would not have been possible without you.

Thank you in advance.
Regards,

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.