Dear AskGamblers Team,
I am submitting a new complaint regarding delayed withdrawals at Locowin Casino, as I am once again facing unexplained delays in receiving my funds.
On 12/03/2025, I requested the following withdrawals:
• ID: 12803987 – €5,000 (Requested at 04:30)
• ID: 12804020 – €5,000 (Requested at 04:32)
• ID: 12804035 – €2,500 (Requested at 04:34)
Violation of Locowin Casino’s Terms
According to Locowin Casino’s terms and conditions, withdrawals should be processed within 48 hours after the request. My account is fully verified, and I have met all necessary requirements.
However, my withdrawals remain stuck in pending status beyond the expected timeframe. When I contact support, I only receive generic automated responses stating that my withdrawal is under “additional checks” with no explanation or estimated timeframe:
“Due to our own due diligence, we need to carry out additional checks on your withdrawal request. This may extend the validation process by a few days. Rest assured that once these checks are completed, you will receive an email notification from the relevant department.”
Request for Resolution
This lack of transparency and extended delays go against the casino’s stated policies. I kindly request AskGamblers’ assistance in escalating this matter to ensure that Locowin Casino honors its withdrawal terms and processes my payments as soon as possible.
Thank you for your time and support. I look forward to your response.
Best regards,
< first name removed >
