Locowin Casino - Breach in our Terms playing restricted games during bonus

Hello, I got my money returned today after repeated emails that this must be a mistake as I have not played on any slots that are "banned" I have now made another withdrawal, and want the complaint to be active until it is processed and transferred .

Anders

Hello HANSENBOSS,

We have reviewed your account and found that your winnings were retracted incorrectly. We have re-credited the money to your casino account as of yesterday (19.03.2024).

We apologize for the inconvenience caused and thank you for your understanding.

Best regards,
Locowin Casino

Hello, Thanks for reply. I made one withdrawal yesterday which was canceled again. I have now made another withdrawal, and am waiting for this to be confirmed.

It is now 48 hours since I made one last withdrawal after the first 3 withdrawals were cancelled. The withdrawal has still not been processed.

Dear Locowin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello HANSENBOSS,

Your withdrawal request is under progress. I'll keep you posted as soon as it' done.

Your patience will be greatly appreciated...!

Best Regards,
Locowin Casino.

Hello,

Thanks for reply.

I have tried to carry out 6 withdrawals with you without it working. The last withdrawal that is pending now was made 3 days ago. As their own Terms state that all withdrawals must be processed within 3 days and I have been trying to get my money out since 19/03 over 6 withdrawals, I thought that this should be prioritized and processed faster.

Hear from you.

Hello HANSENBOSS,

We apologize for the delay, your withdrawal request is under progress. it happens sometimes due to heavy workload on the finance team. We'll get back to you as soon as it's done.

Best regards,
Locowin Casino.

Hello,

Ok, hope it will be dealt with soon.

Dear Locowin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.