Locowin Casino - 5000 EUR payment issue

Dear Locowin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Ismaduo,

We have forwarded your request to our relevant department. We'll get back to you soon!

Your patience will be greatly appreciated...!

Best regards,
Locowin Casino.

Hello Ismaduo,

We have processed your pending withdrawal on our end. However, a few of them were canceled due to a system issue. You can submit a new withdrawal request which were canceled.

Best regards,
Locowin casino

Hello

Thank you for your response, but i cant ask fot a new withdraw for the pending amount because i,ve excluded myself to avoid continue playing, and lose the money.

Now the access is blocked, so let me know how can i ask for the withdraw of the pending 3000 €

Thank you

Dear Locowin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello Ismaduo,

We have forwarded your request to our relevant department regarding pending amount. We'll keep you posted as soon as there is an update.

Your patience will be greatly appreciated..!

Best regards,
Locowin Casino.

Hello locowin casino.

There's any update about how can i withdraw the pending 3000€.

Thank you.

Hello Ismaduo,

We're sorry for the delay in reply. We're checking the possibilities with the relevant team regarding your pending withdrawal as you have temporarily blocked your account.

We can understand that it's taking a bit longer than usual, we'll keep you posted as soon as we get an update.

Your patience will be greatly appreciated...!

Best regards,
Locowin Casino

Hello Locowin Casino

Could you give me a solution, to withdraw the pending 3000€? It's been almost a month since i started with the problem.

Thank you in advance

Hello Ismaduo,

We are currently waiting for a response from the relevant department regarding this matter. Typically, you would need to wait until your expiry time is completed, but we are exploring alternative solutions, if possible.

We'll get back to you as soon as we get an update.

Best regards,
Locowin Casino.

Hello Ismaduo,

Your account has been temporarily unblocked, you can request for a withdrawal. Please let us know as soon as you request it.

Thank you for your understanding and patience.

Best regards,
Locowin Casino.

Helloo

The account is still locked

Thank you

Hello Ismaduo,

We kindly request you to help us with the screenshot if you are facing any issue at the time of login, so that we can check the issue accordingly.

We're awaiting for your reply...!

Best regards.
Locowin Casino

Hello again

Please find attached the error that says that the user is blocked

Thank you

Dear Locowin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello Ismaduo,

Thank you for the screenshot. We have processed the refund on our end since you are unable to log into your account.

Please confirm as soon as you receive it.

Thank you for your cooperation with us.

Best regards,
Locowin Casino

Hello Locowin Casino,

Through which method have you processed the payment?
Card or bank transfer?

Thank you in advance.

Hello Ismaduo,

The money was transferred to your same account which you used for deposit. The money should have credited to your account.

Please check and confirm.

Best regards,
Locowin Casino.

Hello again Locowin

I have not received any payment in my bank account.

Normally, when you process a payment, you usually send a confirmation email to indicate that it has been made.

Unfortunately, this time that has not been the case, so I kindly request that you send me the proof of payment.

Kind regards

Hello again

Finally i was able to acces into my account, and i have requested a new withdrawal of the pending amount.

I will keep you updated i receive the money

Thank you

Dear @Ismaduo,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello

Finally i have receive the money.

I want to thank askgamblers the support in this issue otherwise it would be impossible

I would suggest to Locowin to improve their customer service, because their withdraw process and the customer service outside this platform its quiet poor.

Thank you.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.