LibraBet Casino - The casino violates payment terms and does not pay out funds

Dear LibraBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per LibraBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear customer,

Please be informed that, as indicated in the Verification section of your profile, we require you to re-submit your Proof of Identity picture in better quality and provide us with a transaction history of your crypto wallet for the period 01.02.2024 - 29.02.2024, showing all incoming and outgoing transactions, including the deposits to our site.

Thank you in advance.
Librabet Administration

I have already re-downloaded everything. Please check

As you can see in the screenshot, the files cannot be attached. I upload the history of my transactions in the amount of 3 pieces. but your verification form does not allow you to download them. So how do I get verified?

Dear customer,

Thank you for re-uploading the documents.

We kindly advise that you send all the documents, requested in the "Verification" section of your profile to our email.

We are awaiting your return.

Sincerely,
Librabet Administration

I have already uploaded everything for you. Again

Dear customer,

We are currently reviewing the provided documents. We will make sure to inform you of any developments.

Thank you for your patience!

Sincerely,
Librabet Administration

Why is my account marked as closed, and where did you steal my money????

The casino stole my money! Which I honestly won! And now in the chat they tell me that only the deposit will be returned !!!! Thieves! I provided all the documents they asked for, and they just took my 416 EUR and stole my money!!! Please help me get my money!

Dear all,

The account of the customer has been closed in accordance with the points 9.1 and 9.4 of the Terms and Conditions of the website.

We have sent an email to Askgamblers with evidence pertaining to the case.

Sincerely,
Librabet administration

If you closed my account, then explain where my money is? And why in the support chat did YOU tell me to send you my details for a refund, and you did not refund me at all, and did not respond to all my emails???? You just decided to rob me! They appropriated my money! And you don't return them. So answer my question, where is my money? And when will you return them to me?

Dear customer,

To expand on the motivation behind our decision, we would like to inform you that your account did not pass the verification, as required to process your withdrawals. The account has been closed in accordance with the points 9.1 and 9.4 of the Website's Terms and Conditions.

We will process the refund of your last deposit as soon as possible.

We hope this helps clarify the situation for you.

Best regards,
Rabona Administration

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that LibraBet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.