Lapilanders Casino - Casino not looking at my verification document within the time frame

Dear Lapilanders Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Player,

Thank you for your message.

Kindly note that your account activity is under review by the appropriate department. Once the process has been concluded you will be promptly informed.

We appreciate your patience for the duration of the review and we kindly ask for your patience due to increased workload.

Best regards,

The Lapilanders Team

Dear Lapilanders Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

The casino said they would process my balance to my skrill in 3 days. They said that on the 16.01.2024....

The money has still not been sent to my skrill....

Dear all,

Thank you for your messages.

To clarify, user MUTTYCUTTY was initially informed that they would receive a refund via bank according to our procedures, but the bank account information they provided was incorrect.

Therefore, we have now refunded their balance via the Skrill account they have verified.

We remain at your disposal for any clarifications required.

Best regards,
The Lapilanders Team

Dear @muttycutty,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.