Lapilanders Casino - 1k and more delayed

Dear @Jetroboy,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

1.2k and there is 640€ in the account I havent dared to move.

I would like to add that we had previously tried to withdraw 1150€ but they weren’t moving anywhere so we asked the lice chat to cancel them. That happened in a matter of minutes. You can see from the dates that this issue has been going for close to a month.

And by 1150 I mean the cumulative amount.

I can inform that both of our withdrawals have been rejected without any additional information given.

Dear all,

Our team is currently reviewing the case. Please allow for some time for all necessary checks to be carried out.

Sincerely,

The Lapilanders Team

Little update. All my money is now gone, and reason is that i my max bet were over the limit. Yes i confirm that, but as your site says, “will not count and we hold right to VOID such bets and forfeit WINNINGS from them.”

It clearly says that all bets that doesn’t meet requirements, gets void and you forfeit winnings. Yes that’s fine and I understand that.

Here is thing that I don’t understand. All my money that I have won in casino slots, AFTER I wagered my bonus in correct way, we’re deleted. All my money that I got without bonus got deleted.

If all bets gets void that’s over 100€ max bet, as they should by your own rules, I should have about 1600€ sitting in my account right now. And I mean all bets that over 100€, not just the ones that I won, also those what I lost, because those are over 100€ too and it’s same rule…

And yes, if all over 100€ bets goes void, I never got 0€, or gone under “what I really can bet”. I’ve been in profit whole time so didn’t get any edge about those bets that were over 100€ and hit, so that’s invalid reason for casino to keep my money.

Here is couple of files to proof that

(Some lost and won bets that should be void)

If you need, I can send you pictures from all my Bets, but I got 300+ of them.

Picture from my first bet, that were I won 188€. I deposited 100€ so I got balance 200€. Second bet should be void, so after that, my balance should be 288 and that goes on. Never went to 0€, and played thru wager correctly by placing under 100€ bets.

And to continue and clarify that text, I should have about 1600€ in my account after those over 100€ bets get void, like your own bonus rules says.

Do I send here all my betting history?

Dear JETROBOY,

Thank you for your messages.

As you have been informed, following a review of your activity we detected multiple bets during the wagering of the Sports Welcome bonus that exceeded the maximum allowed amount according to the bonus Terms:

6. The maximum bet amount a player can place when having an Active Sports Bonus is equal to the deposit amount. Should a player deposit more than the required amount to trigger the maximum bonus, the maximum bet amount a player can place equals the amount that triggers the maximum bonus. For example, for a Sports Bonus of 100% up to €100, if the player: a) deposits €50, the maximum bet amount is also €50, and b) deposits €150, the maximum bet amount is €100.

For everyone's convenience, we have attached a screenshot with examples of such bets (titled Maxbets, for reference the Sports Welcome bonus was credited on 02-01-2024 13:58:13 and released on 13-01-2024 18:24:47).

Due to the multiple max bets that you placed, your subsequent activity (that resulted from the bonus winnings you received in breach of the Max bet term) has been deemed void, hence we removed the available balance of your account.

Kindly note that your initial deposit of 100.00€ that activated the bonus remains available to your account (in addition to the 550.00 of withdrawals that have already been paid out).

We remain at your disposal for any clarifications required.

Best regards,
The Lapilanders Team

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Lapilanders Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.