Being told different things when trying to withdraw

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that KatsuBet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

I still disagree. I just want my initial deposit back. I would have never used this website. I believe me getting my initial deposit is fair as neither of us will lose money. I would even take slightly less back to cover transfer fees.

Dear @engelkenryan10,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear ENGELKENRYAN10,

Thank you for your response.

Our team understands that the process of wagering a deposit is not always pleasant for players. However, we would like to assure you that this is a standard procedure that ensures security and helps to avoid any attempts at money laundering.

Furthermore, we sincerely apologise for any misunderstandings regarding the wagering requirements. Unfortunately, there was a mistake due to which the information was incorrect. Please note that the correct wagering requirement was x10. Clarity and understanding are essential, and our commitment remains steadfast in providing accurate and consistent information. We are actively working to improve our service to ensure the best experience for every player.

We hope for your understanding in this situation. If you have any further questions, please do not hesitate to contact us for assistance.

Best regards,
KatsuBet Casino team