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Joo Casino - waiting for my withdrawal

GELÖST
Beschwerde-Info
Unseriöses Casino Joo Spielothek
Grund Rückerstattung wurde abgelehnt
Betrag € 427
cool26rusa Russland
Veröffentlicht am 14. Mai 2021

I read your reviews and decided to try this casino. People write that the withdrawal is 48 hours, but it is not. I put a conclusion on May 1 and they started to delay and write excuses. At first, it was a technical problem, which two days later ended with sending a selfie with a passport. They cancelled the withdrawal, after accepting the documents, I put the withdrawal again. They cancelled it again three hours later. I started writing to them and they (Joo) said that everything is fine with me, I can put money on withdrawal.


Last withdrawal attempt:

04 May 2021, 8:15

Conclusion

Piastrix

Waiting for a response

427 EUR


They still haven't brought them out. They write that they have an error, but I see how other players withdraw money, I offered to change the payment system to cryptocurrencies, they refuse. The support team constantly says "Wait". I write without anger and other things, just if the casino wants to keep a high level, it must respond to adequate customers.

Veröffentlicht am 15. Mai 2021

Hello COOL26RUSA,

Thank you for contacting us.

First of all, I would like to apologize for the experienced inconvenience. I have forwarded this case to the relevant department, and as soon as I hear back from them, I will contact you with the information.
Thank you for your patience and collaboration!

Kind regards,
Joo Casino

Veröffentlicht am 18. Mai 2021

Hello COOL26RUSA,

We are processing all the payouts as soon as possible, and we've checked your registered account with us and can see that your withdrawals have been already processed. Please check your account and confirm that the payment is received.

Unfortunately, we haven't been able to process your withdrawal in the shorter time you expected because we haven't received the necessary documents from you. The security of each player is one of the most important aspects for us, because of that, we reserve the right to request additional documents to be sure that the account belongs to the exact player to make a deposit and request a withdrawal. Due to this fact, your withdrawal requests were declined a few times. Also, sadly, there were delays on the side of the payment system. From the casino side, we did everything possible to speed up your cashout.

Please accept my sincere apologies for the disappointment caused by processing your withdrawal. We do appreciate our players and we are not trying to make any of the gaming experiences uncomfortable so a small special bonus is waiting for you. We are happy to see you our loyal player and we wish you great wins in the nearest future.

Kind regards,
Joo Casino

AskGamblers
Veröffentlicht am 18. Mai 2021

Dear @cool26rusa,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Joo Spielothek Beschwerden

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