Joo Casino - waiting for my withdrawal

Hello COOL26RUSA,

Thank you for contacting us.

First of all, I would like to apologize for the experienced inconvenience. I have forwarded this case to the relevant department, and as soon as I hear back from them, I will contact you with the information.
Thank you for your patience and collaboration!

Kind regards,
Joo Casino

Hello COOL26RUSA,

We are processing all the payouts as soon as possible, and we've checked your registered account with us and can see that your withdrawals have been already processed. Please check your account and confirm that the payment is received.

Unfortunately, we haven't been able to process your withdrawal in the shorter time you expected because we haven't received the necessary documents from you. The security of each player is one of the most important aspects for us, because of that, we reserve the right to request additional documents to be sure that the account belongs to the exact player to make a deposit and request a withdrawal. Due to this fact, your withdrawal requests were declined a few times. Also, sadly, there were delays on the side of the payment system. From the casino side, we did everything possible to speed up your cashout.

Please accept my sincere apologies for the disappointment caused by processing your withdrawal. We do appreciate our players and we are not trying to make any of the gaming experiences uncomfortable so a small special bonus is waiting for you. We are happy to see you our loyal player and we wish you great wins in the nearest future.

Kind regards,
Joo Casino

Dear @cool26rusa,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.