Joo Casino - Problems with withdrawal and verification

Hello Alen,

We see that initially you were asked for verification and you have already passed it.
Unfortunately, at the time of the withdrawal through Skrill, an error occurred and the problem was transferred to the technical department.
Advise us, please, do you see on your side the possibility of withdrawing through a bank transfer?

Best regards,
Joo Casino

Hello,

Of course I have the option of transferring through the bank, but the minimum withdrawal is 500€ and I cannot withdraw 400€.

Best regards,

Alen

Hello Alen,

We sent you a letter with a request to provide your bank details, so we could do the withdrawal manually through our financial department. Looking forward to your reply.

Best regards,
Joo Casino

Dear Askgamblers,

I got an email from Joo casino and I sent them all the requested information about my bank account. I would ask if the case remains open, until I get the money into my account.

Best regards,

Alen

Dear Askgamblers,

I just wanted to make a withdrawal to my bank account and when I opened Joo casino I was greeted with this notification. Can you please tell me what to do?

Best regards,

Alen

Hello Alen,

Your account has been closed temporarily so the manual refund could be done.
Once the refund is done, it will be reopened.

Best regards,
Joo Casino

Hello,

Okay, I'd just like to keep this case open until I get the funds into my account.

Best regards,

Alen

Dear Alen,

The sum was transferred to your bank account yesterday.
Your account has been reactivated.

Best regards,
Joo Casino

Dear @NinaSara2225,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Askgamblers,

I got all the funds in my account. So now you can close this case.
Thanks Askgamblers.

Best regards,

Alen