Joo Casino - Declines withdrawal over and over

Dear BCHURCH688,

Thank you for your time and patience.

Please note that we checked your account and we can see that your withdrawal request was rejected on the bank side. Unfortuntely, it doesn't depend on the casino. After that you were asked to upload an additional document per a payments department requirement to speed up your account verification and withdrawal process.

We apologise for the delays and the inconvenience this may have caused you. Our VIP team contact you via email shortly to inform about a goodwill bonus.

If you still have any issues , please do not hesitate to contact us and we will be happy to assist you.

Wish you all the best and good luck!

Best regards,
Joo Casino

Dear @Bchurch688,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.