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Joo Casino - Casino does not offer responsible gambling tools

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Unseriöses Casino Joo Spielothek
Grund Sonstiges
tamalama67 Kanada
Veröffentlicht am 21. Juli 2020

Five days ago I attempted to access responsible gambling tools on Joo. There are none available on my profile, and it is required that I contact support to access the link to use these tools. When I attempted to contact support, there was, and has been to this point, no chat available, and sent my request, and concerns about not having reasonable access to these tools, via their email contact form. Two days later I hadn't received any response regarding my concerns, but I did receive 50 free spins. I feel this is reckless and completely contrary to the purpose of offering tools to someone who may have a gambling problem.

To this date I have still not had any reply from Joo. I tried again this morning, and there are still free spins waiting for me, no chat support available, and no responsible gambling tools. As a person who has a gambling problem, I feel it's unacceptable. I am submitting screenshots of my account to show the absence of said tools, my letter sent requesting these tools sent days ago, and screenshots of me reaching out via email again this morning, as there is still no chat available.

Thank you for considering this complaint. I think it's at best irresponsible to offer support in theory but not in real time, and at best predatory behavior,

Tammy

tamalama67 Kanada
Veröffentlicht am 22. Juli 2020

Almost a week after my first request for responsible gambling tools, and a formal complaint accepted by Ask Gamblers, I received an email letting me know that I had a tournament reward. Being incredulous I went again to my account and finally saw responsible gambling tools available, next to my 50 free spins, and a new tournament reward from playing over a week ago.

Although the desired result has been reached (thank you Ask Gamblers), and I have officially put a 6 month restriction on my account (because that was the most it appeared I could do without contacting support...again), I am completely flabbergasted that it took a week, two requests for the tools via their email form as no chat was available, and a complaint filed with Ask Gamblers.

I stepped over the free spins to take appropriate measures for myself, so my issue is resolved, but there is something very wrong here. I experienced the same issue with Woo, another affiliate, and there has yet to be an actual person to connect with regarding these concerns. My emails were never responded to. Does Joo have a verbal response to share or explanation for this delay?

Thank you for helping me with this complaint, but I encourage anyone else experiencing this to also complain. I believe there is a feeding off of people like me, who struggle with gambling, and it's wrong. These tools should be readily available. Period.

Sincerely,

Tammy

AskGamblers
Veröffentlicht am 25. Juli 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Joo Spielothek Beschwerden

  • 12 von 16 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 5 Tagen Durchschn. Lebensdauer
  • 3,994 USD Durchschn. Betrag

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