Inaktiver Benutzer
Five days ago I attempted to access responsible gambling tools on Joo. There are none available on my profile, and it is required that I contact support to access the link to use these tools. When I attempted to contact support, there was, and has been to this point, no chat available, and sent my request, and concerns about not having reasonable access to these tools, via their email contact form. Two days later I hadn't received any response regarding my concerns, but I did receive 50 free spins. I feel this is reckless and completely contrary to the purpose of offering tools to someone who may have a gambling problem.
To this date I have still not had any reply from Joo. I tried again this morning, and there are still free spins waiting for me, no chat support available, and no responsible gambling tools. As a person who has a gambling problem, I feel it's unacceptable. I am submitting screenshots of my account to show the absence of said tools, my letter sent requesting these tools sent days ago, and screenshots of me reaching out via email again this morning, as there is still no chat available.
Thank you for considering this complaint. I think it's at best irresponsible to offer support in theory but not in real time, and at best predatory behavior,
Tammy
