Joo Casino - 4000 euro withdrawal pending for 8 days

Dear player,

We will review your withdrawal issue and you will be notified of its status via email as soon as it possible.
Sorry for any inconveniences.

Dear Representatives,

I did not hear or receive any email from Joo casino yet. Their customer service had told me same in past but I have never receive any email from Joo Casino. Casino is just wasting time here Instead of finding the solution or processing my withdrawal.

Dear Representatives,

Today casino has deactivated my account. When I have asked to their customer chat they told me they will contact via email. but as always I did not receive any email. And How can casino deactivated my account without informing me ?

Its look like scam from casino. They just took my winning and also my deposit amount.

Hello,

Please answer our email in regard to a withdrawal crypto address.
Unfortunately, the reason you cannot log in your account is its closure per our decision. It's stated in our T&C, that we reserve the right to close the Player’s Member Account and to refund to the Player the Account balance.

Dear Representative,

I have seen that you asked me for Coinspaid wallte address. I dont have coinspaid wallet account and as per on their website germany is not a option for opening a account. So I have provided my USDT(ERC20) walltet address through which I have deposited into casino account.

I don't understand what is problem with that address ?

Dear RT3004,

This is the usual procedure for confirming the address to which we need to send funds.
Your address will be forwarded to the finance department for withdrawal.

Dear Representatives,

Still I did not receive money into my wallet address given to you.

Hello,

The funds have been sent to the specified crypto wallet address.

Dear @rt3004,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello,

Yes I have received the funds into my wallet.

Thank you Askgamblers. Without your platform casino have not proceed my withdrawal. such a shame for casino.