Jackpot City Casino - Waiting for refund since May 20th

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Unseriöses Casino

Jackpot City Casino

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$ 250

Veröffentlicht am 14. Juni 2023

Around May 1st, I opened an account (Riss_G)and deposited US$250 on Jackpot city, I saw that there was an offer of up to 200 deposit bonus but I did not accept the offer.
A bonus credit of US$250 was added to my account automatically . I played close to US$1,500 and still was not able to get to an amount that I could withdraw any of my funds so I sent an email explaining that I did not accept the 200 off but 250 was added automatically and I was now down to 300 and I wanted atleast the cash value of 150 so i would not end up walking away with nothing.

The next morning I woke to an email saying I already had an account so the Riss_G account was suspended and gave the user name for the previous account. I reached out the them and was told the cash value of 150 from the Riss_G account would be refunded to me.

Today is June 14th , I've sent numerous emails, at one point I was told the funds were being released and to give it up to 10 days, I did and asked for a bank confirmation number to give to my bank after days of me emaling this request i finally got another email saying my banking details were incorrect please send updated information, I've sent and resent my banking information , proof of address, even provided the credit card number i used to deposit so they could refund the card.

I email countless times and no response, and then when I do get a response it is requesting me to resend information ive already sent many times.

This is beginning to stress casue some emotional distress on my pregancy and i need any resoultion as soon as possible

AskGamblers
Veröffentlicht am 16. Juni 2023

Dear Jackpot City Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

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