Hi I am emailing to say that I have not received my winnings from JackpotCity Casino sense 23rd July. The first time I knew about this was when the transaction Said that my winnings was made in 2 parts I received first payment payment fine through my visa no issues and then the second amount was still pending then went through and said on transaction that it was process but I didn't receive it on 23rd July. So I thought ok must be a delay . I try to get hold of the online chat but it was just automated service no real person, so I found a email to there support which I email them but I didn't realisedanythingof it till 29th July. The proof of emails and communications is attached . Also I wrote a review and Jackpotcity replied back which I attached there reply as well if you need other proof email please let me know I can't load the attachments on here please email me and I send them through please .
Beschwerde-Info
Hi I don't understand as the evidence I attached explains everything . I contacted them though the email and on trustpilot review . The attachments I originally sent to you are my responses and Jackpotcity responses I could only do screenshots of what I have the emails from JackpotCity Support I only received two responses please if it's ok as your website is not allowing me to attached the evidence emails and screen shots from trustpilot review . Is ok if I send them again through email .
The two emails I received from JackpotCity and two replys I received from trustpilot review I can resend again through the email please let me know thankyou
Sorry askgamblers I just email your support they explain to me that I didn't need any more evidence sorry I was just confused when I saw the response from you guys I was thinking you needed more evidence
Hi jackpotcity has got back to me 12th August via email to advised me that my funds of $1150 was processed on 6th August to my swift account and allow 3 to 7 business days it is now 12th August so hopefully it comes today or Wed 14th August if not I will be still getting back to them about it . I just wanted to update you AskGamblers about this situation . And appreciate you for helping me out as well but I still like to keep my complaint up till the end please . Or until I have received my funds at least .
Dear Jackpot City Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Sense my last post I have still not received any money from JackpotCity and this is becoming a joke to be honest I'm very annoyed.
Jackpotcity casino has paid my $1150 and funds have been received on 15th August at 11.11am into my swift account . After 16 days waiting it has finally been received im grateful but I do not want to have to go through this again . Thankyou
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
Jackpot City Casino Beschwerden
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