So, I deposited for the first time on ivicasino on January 4, 2021 via ecopayz. Then I selected a bonus, got fully verified on January 11 (they confirmed it via E-Mail), played through the wagering requirements and made a withdrawal request (also via ecopayz which is known as a fast withdrawal method) in the amount of 351 euros on January 8, 2021. This is a statement out of their FAQ: All withdrawal requests are processed within 24 business hours (In another chat they told me that their business hours are from 11 am - 11pm). The maximum amount that can be that can be withdrawn is 1,500 EUR per day and 9,000 EUR per month. I only want to withdraw 351 euros and 7 days later, I still havent received anything but excuses. I wrote with the support multiple times but every time I get the same meaningless answers. Here is the most recent log:
Department : English
Hi, welcome to ivicasino! ✨🎄✨
My name is Helen.
Hello, I made a withdrawal request on January 8 and still did not receive anything until today, Iam verified for a couple of days no so what is the problem?
❄ Please, stay in chat, I will check your request.
Thank you for patience.
I see that your withdrawal request is being processed.
We will forward your request to the Financial Department to withdraw your winnings as fast as we can.
I hear this all the time, its 7 days now, can you please just say me why it takes more than the 24 hours stated in your faqs?
We are very grateful to you for your patience and will try to do everything to prevent similar situations in the future.
Can you give me an approximate time when I will receive my withdrawal?
Right now, I can only send a request to the Finance Department to try to speed up the processing of the withdrawal.
Ok, have a nice day anyways
You are welcome.
We are grateful for your patience! Have a wonderful day and good luck!
Like other people that complained about ivicasino before, you just get to hear: Thanks for your Patience, we will forward it to the financial department...
What I expect from ivicasino? I expect that they actually progress my withdrawal instantly. I really hope that askgamblers can help my with this problem... Gonna update you as soon as I get the money etc...