Hi, I tried to solve this issue with Goliath Casino via support, but with no solution.
A withdrawal was made of 220 USD.
I received a total of 220 CAD dollars. I received the wrong currency from their team, which is fine as mistakes happen. But, they do not want to solve this issue even though I provided a snap shot of the payment received.
I also received email from their team.
"We thank you for contacting us at Goliathcasino.
When you opened you casino account you selected the currency to be US Dollars. You successfully withdrew 220 USD but when your bank put the funds into your Canadian bank account they converted the 220 USD to Canadian Dollars. "
The have not taken the time to checked the screenshot I provided, as they wrote "canadian bank account". My winnings were to my ewallet, not bank account.
This is a mistake on behalf of your team. They sent the wrong currency.
In the picture provided, you can clearly see they sent out 220 CAD.
It would be nice of you to correct your mistake, please !
Beschwerde-Info
AskGamblers
Dear @firefight11,
Please make sure to update your complaint accordingly and clarify the total amount of the disputed refund request/s.
Thanks for cooperating the AskGamblers Complaints Team.
My withdrawal is 220USD. They sent 220CAD.
A conversion of 220USD , is 292.71$.
Askgamblers, approximately disputed amount is 72.71$.
Hi
Happy to solve this. I need your username with us to look into the matter. Can you provide us with that please?
/The Goliath Team
Askgamblers, can you provide this information ? Can't post private information here.
You can email it directly to admin@goliathcasino.com
Got your email. Thanks. Will get back to you shortly!
AskGamblers
Dear Goliath Casino,
AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.
Please let us know if there's some update regarding this case.
Hi
Your complaint was correct. We have issued a payout on the difference.
Sorry for any problems caused.
/team Goliath
AskGamblers
Dear @firefight11,
Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.
Thank you for your cooperation.
Complaint resolved. Thanks.
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