Hi Cgeth,
EnergyCasino has made its final decision on this matter. The “winnings” were confiscated as a direct result of the player not following the rules of bonus money play. These rules are clearly outlined in our terms and conditions (see term 18. below). Upon the conduction of a manual checking of the player’s bet history on our receiving their withdrawal request, their bonus money play was found to be almost in its entirety in breach of these rules.
The breached term:
18. Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. The maximum bet (including additional features such as gamble and/or mini games) allowed cannot be greater than €10.00 (£10.00) until the wagering requirements have been met.
These are the rules that all players who choose to accept bonus money from us play under. Our system allows players to bet freely; there are restrictions on how bonus money can be played before wagering requirements have been met; and of course it is the player’s responsibility to control how much they bet on each round.
Even if the system shows that funds are withdraw-able, a final decision and approval is ALWAYS made manually, and with 87% of all bonus money play in this instance being in violation of our terms, the “winnings” are entirely illegitimate. Evidence of the betting history in this instance has been provided to both player and Ask Gamblers representatives.
Regards,
EnergyCasino Team
