Frumzi Casino - My withdrawal being processed for 9 days

Dear @KristijanLeva,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hi,

The amount (withdrawal) that is not being processed is 500€ (max daily).

Dear Frumzi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Customer,

Thank you for reaching out to us.

We understand the importance of timely withdrawals and apologize for any inconvenience caused by the current delay.
Rest assured, we have contacted the relevant department to expedite the process and ensure that your withdrawals are processed as swiftly as possible.

Your patience and understanding are greatly appreciated as we strive to provide you with the best service possible.

Thank you for your continued support and trust in us.

Best Regards,
Customer Service

Hello Frumzi,

I kind of understand what is going. It would be nice if you just inform us about the delay by email or any other way. I'm sure I am not the only one. We need to ask to get those information about the delays. We're waiting frustrated, on the website is says 1-3 days. Customer support says 3-5 days. And in my case I am waiting 13 days already.. Matter a fact 13 days is not swiftly..

We're just worried.

Kind regards.

Kristijan

*Update*



Withdrawal was placed on 20th of March. On 2nd of April 2024 still no e-mail about delay, no sign of any progress. Contacted Customer Support today.

Asked them about the withdrawal. They said it takes 3-5 days, excluding the day of withdrawal and weekends. Then I asked them to check my withdrawal date and they were "shocked". Then I closed the chat, began new one. Same story. *I DO HAVE SCREENSHOTS* Just didn't want to post them because of privacy.



How do they not know about the delay?



I hope you get my point.



Why are they telling people 3-5 days when there is a whole different story behind.



Kind Regards,



Kristijan

*Update*

Today 3rd of April at 8.09 AM I have received my withdrawal amount.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.