Frumzi Casino - Delayed verification and withdrawal

Dear @kapixonek,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hello,

The amount of money pending in withdrawal is about 300$

Dear Frumzi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

The update is that they finally ask for me to verify myself.

Hello,

Update: All my documents has been accepted but status of my verification hasn’t changed.

Hello,
At this point I don’t trust Frumzi Casino. It’s insane what’s going on.

Dear all,

This complaint has been reopened as per Frumzi Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello,

This complaint doesn’t matter anymore, you close it. I deleted account on Frumzi Casino cause I don’t want to be a part of it. So please close the complaint, hope you understand.

Dear @kapixonek,

Upon your latest statement that your account is closed and that there is no subject of your complaint, the AskGamblers Complaints Team has rejected it.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.