Frumzi Casino - Crypto Withdrawal Delay

Update:
Once again the Frumzi's KYC department failed to send me a very important email, that my account needs to be verified. On Monday I had emailed the casino support about the progress of my withdrawal, the reply came today and they informed me about the verification, as a matter of fact this update about the verification had to be sent via email by the kyc department. Frumzi's support stated that KYC department already sent me an email about it, I checked my emails and spam emails and of course an email from their KYC was never sent to me. I will not comment on the fact that I was asked for a transaction statement of my crypto wallet for the identification, even though I find it unacceptable that I was asked for such a document I will provide it.
I want to once again point out the tactic of delay when it comes to making a withdrawal. I am also attaching a screenshot of the communication I had with their support today.

Dear Customer,

Thank you for reaching out.

We would like to inform you that before a withdrawal can be made, your account needs to be verified. Thank you for providing us with the documents, they were forwarded to be checked with priority.

Best regards,
Frumzi.com

After three business days, the documents were checked and the landline and internet bill (in Greece these two go together) was rejected on the grounds that it was a bill for my mobile phone... Today i re-uploaded a new document, my most recent e-statement, will the priority be three business days again? The process to get my winnings started at 26/01, 14 days ago, if that said priority was true, e-statement would have been already checked and i would have received my winnings. So, as i know your KYC department doesn't work on weekends, and by the looks of it, i will have news for my document at Wednesday if I'm lucky, nice.

In addition, for complete transparency on my part, Frumzi accepted my ID and the transaction statement of my crypto wallet, the landline and internet bill that I wrote above that was not accepted was sent for the identification of my residence and was rejected for the reason I mentioned.

Dear Customer,

Thank you for uploading an alternative proof of address, it was forwarded to be checked by the relevant department.

Best regards,
Frumzi.com

I would like to thank the AskGamblers team as well as Frumzi for resolving my issue.
My winnings have just been credited to me.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.