Inaktiver Benutzer
Hi there, firstly thank you for allowing me the opportunity to present a complaint.
On 25th May I sent a very clear instruction to Fruity Casa to close my account ( this followed some heavy losses on my part the night before ).
I received an acknowledgement and sent yet another very clear instruction to permanently close my account on 26th May.
Despite this I then received an unsolicited email from Fruity Casa on 30th June telling me that they value my presence and urging me to to quick to take advantage of 2 bonuses.
Regrettably I was able to log in and I lost a deposit of euro 310.
I believe that Fruity Casa has violated a code of practice here by contacting me after 2 very clear instructions for permanent closure of my account.
I request full refund of my deposit of euro 310.
Thank you again.
