On 31st May I submitted my withdrawal for 21000 Nok (2100 euro) with fruity casa casino. I never recieved any e-mail asking me to verify my account so on 3rd June I talked to online support to enquire about my withdrawal it was then that they said I had to verify my account. I sent all my documents in straight away on 3rdJune.
Today 8th June I still had not recieved any communication from this casino so again I had to go into live support and upon this I saw that they had sat my withdrawal back into my account. The reason I was given for this was that the withdrawal had been requested for too long so therefore they had sat my money back, but first they tried to say that I had cancelled my withdrawal so basically the agent I talked to lied to me.
The agent was not polite or helpfull at all. I made my withdrawal request again today and was told that I have to go through the 72 hours waiting process again. This is a joke I have waited since 31st May so I believe I have been very patient and have waited long enough.
So I am wondering aren't they breaking their terms and conditions?
Beschwerde-Info
Dear Sosporty,
We are sorry for your inconvinience. I have checked your account and I can see that your withdrawal have been accepted and processed.
Kind regards,
Branders Team
AskGamblers
Dear @sosporty,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Dear Ask Gamblers,
Yes after sending out my complaint my withdrawal has now been processed.
This case can now be closed, thank you.
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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