Fruity Casa Casino - No answer or verification

Dear Sagbab,

After reviewing your account I can see you were emailed on the 19th with a request for documents, and again yesterday with a follow up regarding the document you supplied. If you can please refer to your emails and follow the process we have to adhere to in order to verify your account then that would be much appreciated.

All players must complete verification before withdrawals are processed.

Best Regards
Stephen

Yes it took you 9 days to reply a simple mail :) the first 2 times i sent my ID i had my birth dates correct and now after everything is correct in my documents you people say that my birth dates dont match my passport and the ones on the your site and especilly when you cant see your own birt dates on ur site for some reason...i guess so you people can use that as an excuse to not give people their own money ? Do i need to wait another 9days for an email answer again for some proff or ?

Hi Sagbab,

We have many winners each day and we have no issues in playing them,

As you can see from our history here we have a great track record of resolving the small amount of issues we receive.

However to do this we need you to comply to the requests in the email. I cannot go in to account specifics on a public forum.

Like everyone else you must complete the KYC process.

Best Regards
Stephen

Whats funny is that you respond to a complein in 10min but verifications mail takes days..and you guys wont give me proff of me "writing" wrong birth date on the site you just want me to expalin something thats not true..because when you register you have to type in ur birth date so i dont know how its possible to write the wrong one...

Dear @sagbab,

Please let us know if you have cooperated with the casino and sent the required paperwork. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Its been resolved thru mail...thank you.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.