Beschwerde #7 Freshbet Casino

Holding my withdrawal without time frame

Von kluckv

vor 5 Monaten

Casino: FreshBet
Issue type: Withdrawal blocked / Verification delay

About one month ago I registered at FreshBet casino and placed sports betting wagers. All bets were made fairly and in accordance with the casino rules.

Currently, my account balance is 1765 USD. When I requested a withdrawal, the casino rejected it and asked me to complete an additional video verification.

I recorded and submitted the requested verification video on December 15. Since then, more than two weeks have passed, but the verification process has still not been completed.

During this time:

I contacted the casino support twice via email;

I contacted once via live chat.

Each time I received the same response: “The verification is still in progress, the time frame is unknown.”
No clear explanation for the delay, no deadline, and no additional requirements were provided.

I believe this delay is unreasonable and unfair. I have fully cooperated with all verification requests, provided all required materials on time, but the casino is failing to process my withdrawal.

I kindly ask AskGamblers to assist in resolving this issue and help ensure the completion of verification and the payment of my legitimate funds in the amount of 1765 USD.

Unseriöses Casino Freshbet Casino

Grund Verifizierungsprobleme

Betrag $1765

Diskussion

AskGamblers

• Support Team

vor 5 Monaten

Dear Freshbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Freshbet Casino Beschwerde-Statistik

Gelöst 2 / 4

Durchschn. Betrag $5,465

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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