Beschwerde #2 Freshbet Casino

Closing withdrawals

Von hkngochg

vor 1 Jahr

I became a member of the Freshbet site about 5 months ago. I used my first member sports bonus. I successfully converted the bonus rollover. After some time, I was asked to continue my account. I have successfully completed the verification process. After the account verification process was completed, my account was closed for withdrawal. I've been sending emails for about 5 months. They told me to wait until they get back to me via email. However, approximately 5 months is a very long time and I would like to express my complaint here. The fact that transactions take so long creates a loss of trust. And I am waiting patiently in this process. I have 12.3 thousand dollars in my account. It is said that a withdrawal request is still not possible. Please, I am waiting for your help regarding my complaint.

Unseriöses Casino Freshbet Casino

Grund Abgelehnte Auszahlung

Betrag $12345

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

hkngochg

vor 1 Jahr

Hello,
I withdrew my entire balance from my account. My problem was solved thanks to you. Thank you very much for your interest. I will take into account the advice and suggestions of this forum. thanks a lot. have a nice day

hkngochg

vor 1 Jahr

Hello,
I requested a withdrawal for the remaining 4845 USD in my account. I will inform you here immediately after the payment of the said amount is made.

AskGamblers

• Support Team

vor 1 Jahr

Dear @hkngochg,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Freshbet Casino Beschwerde-Statistik

Gelöst 2 / 4

Durchschn. Betrag $5,465

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Holding my withdrawal without time frame

Casino: FreshBet
Issue type: Withdrawal blocked / Verification delay

About one month ago I registered at FreshBet casino and placed sports betting wagers. All bets were made fairly and in accordance with the casino rules.

Currently, my account balance is 1765 USD. When I requested a withdrawal, the casino rejected it and asked me to complete an additional video verification.

I recorded and submitted the requested verification video on December 15. Since then, more than two weeks have passed, but the verification process has still not been completed.

During this time:

I contacted the casino support twice via email;

I contacted once via live chat.

Each time I received the same response: “The verification is still in progress, the time frame is unknown.”
No clear explanation for the delay, no deadline, and no additional requirements were provided.

I believe this delay is unreasonable and unfair. I have fully cooperated with all verification requests, provided all required materials on time, but the casino is failing to process my withdrawal.

I kindly ask AskGamblers to assist in resolving this issue and help ensure the completion of verification and the payment of my legitimate funds in the amount of 1765 USD.

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No withdrawal as Account is under investigation for no reason

Hi there,

I played on Freshbet for around 3 months. Then, I wanted to withdraw some of my winnings (after doing the verification). After a few days, I got an email with the information that my account is under review. For now, for 2 months I am waiting, not getting any information by the customer service via mail or chat.

4034€ are on the account.

Can you please assist?

Thank you.

Best regards

< first name removed >

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