Beschwerde #23 FortuneJack Casino

FortuneJack - Changed the deal so I lost 1220 USDC

Von Patrik L.

vor 1 Jahr

I got a deal of 100 % cashback, no wager. I found it in my bonussection. Thats a fantastic offer. Sometimes you can get fantastic offers like this from casinos, but i really wanted to make sure it was correct so i asked in chat. The chat told me yes, thats the offer.

As it was a fantastic offer i made a deposit of all my crypto i had in my cryptowallet. That was 1626 USDC.

I lost it all and i have had a nervous night worrying about something have gone wrong.

In my email this morning i found an email telling me i get 50 euro goodwill. For what!?!? Because they say the offer was not correct!

Im chocked! Ive spent all my savings!

They say im going to gett 25% but thats make it i loose from the deposit of 1626 USDC 75% which is 1220 USDC.

I never ever have deposit so much, i only did because i really made sure everything was correct.

Below first the chat where they made it clear i will get 100% back.

And then the chat after i had lost. (new rules)

Attached my deposit and the offer that shows 100% back.

I feel robbed!!!

Unseriöses Casino FortuneJack Casino

Grund Rückerstattung wurde abgelehnt

Betrag $1170

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Putriknr1

• Schweden

vor 1 Jahr

Thank you very much. Now i feel much better. I understand you made a mistake but i dont want to loose so much because of that. Happy it gets solved. The chatguy could have been little more reasonable i must say.

I havent got the funds yet, but im hopefule now that i get them soon.

AskGamblers

• Support Team

vor 1 Jahr

Dear @Putriknr1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

FortuneJack Casino

• Representative

vor 1 Jahr

Hello Putriknr1 and the AskGamblers team.

In the first attached image, you can see the bonus offer that OP received in their inbox, a 25% cashback offer.

Unfortunately, the 100% cashback offer appearing in OP's bonus section was a visual bug; in reality, it was a 25% offer.

Since there was a visual bug in the bonus section, and our support chat told OP that it was a 100% cashback offer, we have decided to accept OP's request and refund the remaining 72%.

OP got 25% and an additional 3% refunded already, now we will refund the remaining 72% which is approximately $1170. You can see OP's deposits and cashback they have already received in the 2nd attached image.

Thanks,

ADante - Fortunejack Community Team.