Beschwerde #12 FortuneJack Casino

Fortunejack Casino - Voided me 4 winning bets

Von Nerdyguy

vor 2 Jahren

Hi guys,so I have been using fortunejack for years and have been satisfied all up to today.
I am in large minus on that bookie,lost a small fortune but like their design and still using them.
Today i finally won small part back and they cancelled my bets.
I made 4 bets on low level football,each of 50usdt, and should have won 3500usdt.
They kept my bets as open until they won and they changed it to "cancelled".
I spoke to chat support and they said their odds provider cancelled the bets.i think thats fake statement as i bet at more places and nowhere void(and they have same provider).
My method of work is to monitor when inplay odds drop and bet them. Sometimes i win,sometimes i lose.today after this match i lost around 750usdt on 2 simillar matches. Of course those bets were lost and not "cancelled".

My point is that even if their odds provider cancelled, it has nothing to do with me. They accepted bet,didnt cancel while its ongoing and by all rules they should have paid it out.
I have images,i have betslips ids,i have proofs that other sites paid and can post all here if admins allow just to show how fraudelant this site is.
They steal from you even when you lost 30-40 times more than won.
I really hope you will help me with this situation.

Unseriöses Casino FortuneJack Casino

Grund Sonstiges

Betrag $3500

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that FortuneJack Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

FortuneJack Casino

• Representative

vor 2 Jahren

All evidence has already been sent to the mentioned email address.

Thanks!

AskGamblers

• Support Team

vor 2 Jahren

Dear FortuneJack Casino,

We would appreciate if you could send full official provider's report this issue related to support@askgamblers.com with all the details clearly visible, since we can not review partial screenshots. You may attach it to the complaint privately as well.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

FortuneJack Casino

• Representative

vor 2 Jahren

The FortuneJack team respectfully reminds you that we are awaiting a statement from AskGamblers.

FortuneJack Casino Beschwerde-Statistik

Gelöst 3 / 4

Durchschn. Betrag $29,525

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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https://gyazo.com/253bf953ccf751b547ba0c07adac831e

Here is an old photo from the withdraws pending: https://gyazo.com/310d3a5566b7866d212a351a20a90ca3

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