Beschwerde #9 Expekt Spielothek

Expekt Casino - Refuses to pay my cashback

Von michael1234

vor 6 Jahren

I took part in their advents calendar promotion. This was on 1. december. The present was 10% cashback up to 100. I lost 1000€ they refuse to pay the 100€ cashback.They claim i didnt sign in to the promotion. Although I did sign in. There is no sign in Button on the page at all. I pressed all other buttons that might mean sign in. In the german version of the page they got a "jetzt einloggen" and a "jetzt spielen" button. This means play now and log in. No sign in button at all! I pressed any of these buttons at least once. In addition to that i provided screenshots of the reward for the day as prove i took part in the promo. They dont care and still refuse to pay me.

Unseriöses Casino Expekt Spielothek

Grund Bonus wurde nicht gutgeschrieben

Betrag €100

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Expekt Spielothek Beschwerde-Statistik

Gelöst 1 / 7

Durchschn. Betrag $13,919

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 4 Tage

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Expekt Casino - Stalling payout of my winnings

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Expekt Casino - Took my money based on unjustified violation of non-existing term

Hello,

First sorry for my bad English.

I created a account a few hours ago at Expekt. I deposit 100€ by trustly and only played black jack. I won 300€ and try to pay out this 400€.

I set a cool down until 17.11. and send them all my documents for the verification.

A few minutes ago I get two mails in German).

1. mail: they reopened my account (I never asked for this)

2. mail: they Check my account, close the Account and i won’t get my money because of t&c 3.12 (there is no 3.12!)

I didn’t do anything wrong. Could you please help me?

Thanks

Yours < full name removed >

Attach files: screenshot of the mails and verification documents

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I hope that you can help me resolving this issue. I have all the confidence in you! Also, if you require further details or documents, please let me know, I will provide anything immediately!
Thanks in advance!
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