EmirBet Casino - Not closing account on request

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EmirBet Casino
Veröffentlicht am 25. März 2024

Hello
I have requested to close my account 14 days ago. They told me to request it in eamil, which I did.
In their terms and conditions, they state they process this in 10 business days, which is already over. Got no response to that.

So they are breaking their terms, stalling in the live support. Not willing to close my account.

AskGamblers
Veröffentlicht am 27. März 2024

Dear EmirBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Veröffentlicht am 29. März 2024

Dear AskGamblers,

We can confirm that the Player's account was successfully excluded which means that it is currently inactive as per procedure before submitting his complaint to the forum.

Kind Regards,
Emirbet

AskGamblers
Veröffentlicht am 29. März 2024

Dear @pokertomi96,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
Veröffentlicht am 10. Oktober 2024

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

EmirBet Casino Beschwerden

  • 5 von 6 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 656 USD Durchschn. Betrag

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