Hello
I have requested to close my account 14 days ago. They told me to request it in eamil, which I did.
In their terms and conditions, they state they process this in 10 business days, which is already over. Got no response to that.
So they are breaking their terms, stalling in the live support. Not willing to close my account.
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Dear EmirBet Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear AskGamblers,
We can confirm that the Player's account was successfully excluded which means that it is currently inactive as per procedure before submitting his complaint to the forum.
Kind Regards,
Emirbet
Dear @pokertomi96,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Dear all,
Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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