EmirBet Casino - Selfexclusion ignored

GELÖST

ANNU908

Dear Askgamblers Support Team,

I am writing to file a formal complaint about Emirbet casino regarding the ongoing issues with self-exclusion system and the lack of response to my repeated attempts to resolve the matter.

Despite submitting multiple requests to activate my self-exclusion, the system has not been applied to my account. I have continued to retain access even though I explicitly asked to be blocked. This is a serious failure of a responsible gambling safeguard that should function reliably and without exception.

Furthermore, although I have sent several emails about this issue, I have received a reply to only one of them. And in this letter they asked why I wanted to close my account, despite all the letters where I told them thay I have a gambling addiction. All subsequent messages have been ignored. I also attempted to resolve the matter through live chat, but those interactions were similarly unhelpful. They said I have to send a email to Emirbet customercare. I am attaching screenshots of my emails as an evidence of my attempts to contact them.
I really hope you can help me.

Sincerely,
Anu

AskGamblers

Dear EmirBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

EmirBet Casino

Dear AskGamblers,
The account in question has been permanently excluded without the option to be reopened.
Additionally, the request is still within the specified timeframe for handling, as mentioned in our Terms and Conditions. Nevertheless, we can confirm that the account is currently excluded and will stay like that.

Best Regards,
Emirbet Team

AskGamblers

Dear @ANNU908,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

ANNU908

Hello,

I would like to confirm that the issue has been resolved, and I have now been blocked as requested. I am grateful for your assistance throughout the process — thank you very much for your help.

Kind regards,
ANNU

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

EmirBet Casino - Selfexclusion ignored

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