Dear all,
I have the same issue with dexter like some other members in the last weeks/months (e.g. https://www.askgamblers.com/casino-complaints/dexterbet-casino-dexterbet-is-not-responding-to-withdrawal-requests)
I have played couple of weeks on Dexterbet casino both live casino games and sports betting, now I have around 2700eur (real money, no bonus) on my account and tried to withdraw the first 1000 one week ago (2024-02-07 18:05:05).
I have uploaded verification documents the same day, but since then the withdrawal request is just pending, although it is said that withdrawals are processed within 24 hours.
I wrote some emails to the contact address, but never got an answer. I would like to know if my verification documents are ok, no answer.
I have a 1000EUR withdrawal pending and another 1721,69 on my account, which I actually want to withdraw as well. But there is just no reaction from dexter side and I don't understand why noone is answering. Neither in the chat, nor by mail.
Could you please help here?
Screenshots of Account saldo (real money, no bonus) and withdrawal request are available
Best regards