Dexterbet Casino - Deposit not credited to account

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$ 213.95

Sleepy11 Portugal
vor 1 Jahr

Hi there.

I hope you are well.

On 12.04.2024 I made a $213.95 deposit to Dexterbet, but it has still not been added to my account, and still shows as pending. I've attached screenshots showing the pending the transaction and the transaction from my wallet.

I have emailed them on a number of occasions, screenshot attached, but I have not had anything back.
I also tried on Live Chat, but no response once again.

Any help you could provide would be much appreciated.
If you need anything other from me, please don't hesitate to ask.

Thank you.

AskGamblers
vor 1 Jahr

Dear Dexterbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

vor 1 Jahr

Dear player,

According to our records, your deposit was successfully registered in your account on April 16th at 14:46.

Best Regards,
Dexterbet

AskGamblers
vor 1 Jahr

Dear @Sleepy11,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Sleepy11 Portugal
vor 1 Jahr

Hi there.
I hope you are well.
Yes, it was finally credited to the account.
Thank you for your help.
Kind regards.

AskGamblers
vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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