Fuehrt Auszahlung nicht durch

Long story short. Saw the advert on the web about a 100% deposit bonus through the wager system. Deposited some money with my card. Completed wagering system. As it is asked when you withdraw > 200 euros you need to verify your profile.

I understand that verification can take up to 3 days or longer. I sent all the info in the profile, even sent via email to [email protected], wrote to [email protected], and got zero answers, to questions that were not even about verification silence too,

I asked was all good but got no reply, yesterday contacted support and he just said "Will be checked today" and got no answer afterwards. Even before writing this complaint tried to reach support via chat. Nobody answered and even looked at it ;)

Hi there.

I hope you are well.

Dexterbet has been withholding withdrawal since the 23rd of February.

My account has been fully verified. And I have had numerous withdrawals from them previously.

I have followed this up with them multiple times by email, but I have not received a reply. I have attached a screenshot showing my attempts at contact, along with another showing the pending withdrawals.

I also made a formal complaint yesterday but I have not yet had a response, or indeed my withdrawal.

The total amount of the withdrawals is €3759.77.

€1000 was sent to me and gratefully received, but nothing since, leaving €2759.77 outstanding, as shown in the attached screenshot.

Any help you could give would be much appreciated and please don't hesitate to ask if you need anything more from me.

Thank you and have a good day.

Hello Askgamblers

I have a withdrawal of 600 CAD from 27th Feb. not been processed yet.

My documents were sent the same day, and support and KYC do not reply to my messages, not either my emails.

The chat window disappeared, look at it yourself.

I have my screenshots and a confirmation mail, a screenshot of my withdrawal, and my balance.

I sent them emails to reply to my issue, but no answer until this moment.

Dear all,

I have the same issue with dexter like some other members in the last weeks/months (e.g. https://www.askgamblers.com/casino-complaints/dexterbet-casino-dexterbet-is-not-responding-to-withdrawal-requests)

I have played couple of weeks on Dexterbet casino both live casino games and sports betting, now I have around 2700eur (real money, no bonus) on my account and tried to withdraw the first 1000 one week ago (2024-02-07 18:05:05).

I have uploaded verification documents the same day, but since then the withdrawal request is just pending, although it is said that withdrawals are processed within 24 hours.

I wrote some emails to the contact address, but never got an answer. I would like to know if my verification documents are ok, no answer.

I have a 1000EUR withdrawal pending and another 1721,69 on my account, which I actually want to withdraw as well. But there is just no reaction from dexter side and I don't understand why noone is answering. Neither in the chat, nor by mail.

Could you please help here?

Screenshots of Account saldo (real money, no bonus) and withdrawal request are available

Best regards