Fruity Casa Casino - Delayed Payment & Verification

Hello Sagomeet,

Thank you for taking to time to communicate why Fruity Casa Casino did not meet your expectations.

After reviewing your account we noticed the account was verified a few days ago, on the 12th of July. Kindly note that the verification documents have to meet certain criteria as per our UK license. Unfortunately the documents you initially sent did not mee those criteria, luckily you managed to send valid documents after e-mailing back and forth with our Support Team.

On the 12th your withdrawal was meant to be processed, however as you registered your casino account in a different currency compared to the payment method you were trying to withdraw to, the withdrawal was rejected initially. On the 13th this issue was solved by the responsible department performing a manual cash out, the funds should arrive within 5 working days.

As your issues have been addressed we hope that you will consider the complaint resolved once the funds have arrived in your account.

Kind regards,
Sophie
Fruity Casa Casino

Dear @sagomeet,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

This is the email I got from you on July 13.

------("Please be informed that the Financial Department have informed us that it could occur some issues with the withdrawal you have made, as you have EUR as your currency, not Dollars.

The withdrawal got accepted today 13-07-2017 09:45:31 and the money should be in your account in maximum 5 working days.

If the Financial Department find out it should be any issues to receive the money of the different currency's , they will contact you.

I hope I have informed you well. Congratulations to the winnings!

Have a great day.")------


So I want to verify, have you sent my withdrawal in the currency I had my account in ?(which is euros) or you sent it in a different currency ? (ie. cad,usd)

I have not yet received any money. So I can't verify any amount yet.


Thank you

Hello Sagomeet,

Kindly note we received an answer from the Financial Department and they believe the bank, if they accept it, will convert it into CAD as EUR cannot go into a CAD account.
Please notify us in case the funds have not arrived in your account Friday by the end of the day.

Also, I am happy to inform you to we recently changed the sign up menu in a way that players can only select their 'own' currency upon registration to prevent players from experiencing issues while withdrawing.

Kind regards,
Sophie
Fruity Casa Casino

I have received the funds. Thank you

Hello Sagomeet,

Thank you for the update and congratulations again on your winnings!


Kind regards,
Sophie
Fruity Casa Casino

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.