I am reaching out to AskGamblers regarding CrownPlay Casino due to a payment not received after 13 days of waiting. I requested a withdrawal of 500 euros on March 10, 2025. According to their terms and conditions, payments are supposed to be processed within 3 business days, but my withdrawal has still not been completed. I have contacted customer support several times, and the only response I’ve received is that I need to wait longer. I have adhered to all the casino’s conditions and have not received any clear explanation for this delay.
I request the intervention of AskGamblers to resolve this issue and receive my payment as soon as possible.
Beschwerde-Info

Dear CrownPlay Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.

Dear all,
This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear all,
Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
CrownPlay Casino Beschwerden
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