Beschwerde #31 CrownPlay Casino

Delayed Withdrawal at CrownPlay Casino

Von makalele88

vor 1 Woche

I won a total of 5,500 EUR at CrownPlay Casino, and I submitted three separate withdrawal requests of 500 EUR each due to my VIP level daily withdrawal limit.

The withdrawals were submitted on:

May 14
May 15
May 16

All withdrawal requests are still pending (“processing/approval pending”).

According to the casino’s Terms & Conditions, withdrawals are normally processed within 3 business days, however this timeframe has now been significantly exceeded.

I confirm that I did not use any bonus offers, so there are no bonus-related restrictions affecting my withdrawals.

I have contacted support multiple times via live chat and email (around five times), but only received generic template responses without any clear information or timeframe.

On May 21st, I was informed that my case was being reviewed and prioritised, but there has been no progress since then.

No additional documents were requested, my account remains active, and none of the withdrawals have been rejected — they remain stuck in pending status.

I respectfully request assistance in resolving this issue and the release of my pending withdrawals.

Unseriöses Casino CrownPlay Casino

Grund Verzögerte Auszahlung

Betrag €5500

Diskussion

AskGamblers

• Support Team

vor 1 Tag

Dear @makalele88,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

CrownPlay Casino

• Representative

vor 1 Tag

Dear makalele88,

We would like to inform you that we noticed you have since canceled your recent withdrawal requests and subsequently played through the funds. As a result, there are currently no pending transactions or remaining balance to be processed on our end.

If you have any further questions, please feel free to let us know.

Best regards,
Crownplay Casino Team

CrownPlay Casino

• Representative

vor 2 Tagen

Dear makalele88,

Thank you for the update. Please be assured that we will continue to closely monitor your account and process your remaining withdrawal requests as quickly as possible.

Best regards,
Crownplay Casino Team

makalele88

vor 4 Tagen

Dear AskGamblers Team,

I would like to inform you that today CrownPlay Casino processed and paid my first three withdrawal transactions.

However, I kindly ask that this complaint remain open, as the remaining withdrawals are still pending and have not yet been received.

I will update you again once all outstanding withdrawals have been completed.

Thank you for your assistance and support.

Kind regards,
László

CrownPlay Casino Beschwerde-Statistik

Gelöst 19 / 22

Durchschn. Betrag $2,329

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

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