Beschwerde #28 CrownPlay Casino

Delayed withdrawal from CrownPlay Casino still no payment after 8 days

Von hopkajanos

vor 11 Monaten

Crownplay Casino has not sent the requested withdrawal for 8 days.

The support team keeps saying that everything is fine and that there is just a delay, but I will eventually receive it.

I would appreciate your help with this matter because they keep postponing it, and the promised 3-day timeframe has long passed.

Unseriöses Casino CrownPlay Casino

Grund Verzögerte Auszahlung

Diskussion

AskGamblers

• Support Team

vor 10 Monaten

Dear @hopkajanos,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

CrownPlay Casino

• Representative

vor 10 Monaten

Dear hopkajanos,

We are happy to inform you that your payment has been successfully complete.

We thank you for your patience.

Kind Regards,
Crownplay Casino Team

CrownPlay Casino

• Representative

vor 10 Monaten

Dear hopkajanos,

Thank you for your reply.

We are deeply sorry for the delay of your withdrawal request and any inconvenience this may have caused.
Please be assured that we forwarded your request as high priority and the payment will be finalized in the nearest time.

Thank you for your understanding and patience.

Kind Regards,
Crownplay Casino Team

hopkajanos

vor 10 Monaten

It's been a week since then... Unbelievable that a casino promising a maximum 3-day payout still hasn’t paid after 2 weeks. You're clearly holding the money back, hoping I'll lose it by playing again. I really should be receiving my money by now. Every forum is talking about how you deliberately delay payouts.

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Durchschn. Antwortzeit 2 Tage

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