CrownPlay Casino - Delayed withdrawal from CrownPlay Casino still no payment after 8 days

Dear @hopkajanos,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear hopkajanos,

Thank you for reaching out.

We are deeply sorry to hear about the delay of your withdrawal.

To further investigate your claim we would kindly like to ask you to provide us with your username and Email address in order to locate your account.


Thank you in advance!
Kind Regards,
Crownplay Casino Team

< personal information removed >

Dear hopkajanos,

Thank you for the provided information.

We would kindly like to apologize for the delay of your withdrawal request.

Please be informed that we forwarded your payment to the relevant department, which will finalize your payment in the nearest time.

Thank you for your understanding and patience.


Thank you in advance!
Kind Regards,
Crownplay Casino Team

I hope I receive it soon, the money hasn’t arrived yet

It's been a week since then... Unbelievable that a casino promising a maximum 3-day payout still hasn’t paid after 2 weeks. You're clearly holding the money back, hoping I'll lose it by playing again. I really should be receiving my money by now. Every forum is talking about how you deliberately delay payouts.

Dear hopkajanos,

Thank you for your reply.

We are deeply sorry for the delay of your withdrawal request and any inconvenience this may have caused.
Please be assured that we forwarded your request as high priority and the payment will be finalized in the nearest time.

Thank you for your understanding and patience.

Kind Regards,
Crownplay Casino Team

Dear hopkajanos,

We are happy to inform you that your payment has been successfully complete.

We thank you for your patience.

Kind Regards,
Crownplay Casino Team

Dear @hopkajanos,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.