CrownPlay Casino

Withdrawal Delay and Improper Closure of Support by Crownplay

Von ThompsFomps93

vor 2 Monaten

I made a withdrawal in the amount of 2,470 reais on 02/24/26; however, to this day, the money has still not been credited to my account. I contacted customer support several times and received the same excuse every time. This time, however, I took screenshots and am posting them here so you can draw your own conclusions.

Thank you, AskGamblers, for giving me the opportunity to share this report.

Unseriöses Casino CrownPlay Casino

Grund Verzögerte Auszahlung

Betrag R$2470

Diskussion

AskGamblers

• Support Team

vor 2 Monaten

Dear @ThompsFomps93,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

CrownPlay Casino

• Representative

vor 2 Monaten

Dear Askgamblers,

We have emailed the customer the proof of payment and the transaction ID.

Since the transfer has been successfully completed on our end, the customer can now use these details to trace the funds with their bank.

Kind Regards,
CrownPlay Casino Team

AskGamblers

• Support Team

vor 2 Monaten

Dear @ThompsFomps93,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

CrownPlay Casino

• Representative

vor 2 Monaten

Dear ThompsFomps93,

Thank you for your reply.

Our records show the withdrawal is complete. To help your bank locate the funds, we will provide them the transaction reference number.

We made a request to our Finance department and we will update you once it will be available.

Thank you for your patience.

Kind Regards,
CrownPlay Casino Team

CrownPlay Casino Beschwerde-Statistik

Gelöst 19 / 22

Durchschn. Betrag $2,329

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

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Auszahlung von 1500 Euro offen

Hallo, ich warte seit 12.5.2025 auf meine Auszahlung und ich werde jeden Tag vertröstet.

Es sind 1500 (500x3) in der Warteliste. 4500 noch im Guthaben. Die offenen Auszahlung sind von 12.5, 14.5, 15.5.2025

Hinweis: Ich habe keinen Bonus verwendet und es wurde vor 2 Wochen schon einmal 500 Euro auf mein Konto ausbezahlt.

Es steht das ich micht nicht verifizieren muss. Ich habe aber sicherheitshalber trotzdem vor 2 Wochen meine Dokumente per Mail versendet.

Bitte um Hilfe.

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Sehr geehrte Damen und Herren,

ich möchte hiermit eine Beschwerde bezüglich meiner ausstehenden Auszahlung einreichen. Am Dienstag, den [Datum], habe ich eine Auszahlung von 500 Euro über Ihr Online-Casino beantragt, die bis heute, über eine Woche später, noch nicht auf meinem Konto eingegangen ist.

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Mit freundlichen Grüßen

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Ich schreibe seit wochen mit dem support und ich bekomme keine klar aus sage ich habe die Dokumente die man von mir verlangt hat zu dem genannten Zeitraum als pdf hoch geladen und meine Dokumente werden immer abgelehnt und keiner kann mir sagen wo der fehler ist ich mache mich jetzt schon 2 wochen mit dennen rum sie Akzeptieren einfach meine transaktionslisten von meiner Bank und von meinem paysafe Konto nicht obwohl alles als pdf Datei geschickt habe.Was ich auch nicht verstehe ich habe erst 700 Euro ausgezahlt bekommen und die restlichen 1300 wollen sie jetzt auf einmal eine vertifizierung haben.Haben alle dokumente angenommen mein Pass meine Konto Karte ist alles ok aber meine transaktionslisten werden einfach nicht akzeptiert keine Ahnung was das liegt der suppurt redet immer das selbe und ich bekomme keine klare Antwort. Ich brauche hilf weil ich das geld dringend brauche

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