CrownPlay Casino - Withdrawal Delay and Improper Closure of Support by Crownplay

Hello AskGamblers team,

I woke up this morning and found that my account had been blocked without any reason. I received an email from them stating that my account had been suspended, but they did not clearly explain the reason for this action.

As we can see, this is a low-integrity casino: they do not pay their users and block accounts when they run out of excuses. I hope this casino’s rating drops significantly — it is already extremely low — and I hope it reaches zero so that no one ever deposits money there again.

Thank you very much for your attention, AskGamblers.

Dear CrownPlay Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Thompsfomps93,

We are writing to inform you that your casino account has been closed in accordance with the decision of the administration.

In addition kindly be advised that your withdrawal request of 2,470 BRL was successfully processed on 1 March 2026.

The funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times.

Thank you all for your patience.

Kind Regards,

Crownplay Casino Team

My account was banned, and the money still hasn't arrived in my bank account. I need your help, AskGamblers.

Dear Thompsfomps93,

We are writing to officially confirm that your withdrawal request has been successfully processed and completed as of 1 March 2026.

The funds have been dispatched to your designated payment method. Depending on your financial institution’s processing times, the balance should now be reflected in your account.

Thank you for your patience.

Best Regards,
CrownPlay Casino Team

Dear @ThompsFomps93,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

My account remains blocked from accessing the website, and the money has still not been deposited into my bank account.

Dear ThompsFomps93,

Thank you for your reply.

Our records show the withdrawal is complete. To help your bank locate the funds, we will provide them the transaction reference number.

We made a request to our Finance department and we will update you once it will be available.

Thank you for your patience.

Kind Regards,
CrownPlay Casino Team