CrownPlay Casino - Two weeks delay they will not payout

Crownplay sent me an email telling me my account is closed to which I replied delighted to hear that....then spent next 3 days apologizing for delay in paying as per usual. Now 2 weeks waiting

Dear Askgamblers,

We have emailed you a request for player's credentials.

Once we have them, we will be able to process the case.

Thank you in advance!

Best regards,
CrownPlay Casino Team

Dear CrownPlay Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

This makes no sense. I'm fully verified. Before they closed my account. Attached show 2 emails assuring my withdrawal is on the way and that there's no problem whatsoever on their side. I have hundreds of similar emails.

Dear Mitzrael,

I am happy to confirm that your withdrawal has been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Best regards,
CrownPlay Casino Team

Dear @Mitzrael,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.