Beschwerde #27 CrownPlay Casino

Two weeks delay they will not payout

Von Anita w.

vor 11 Monaten

I am now on day 11 waiting for my withdrawal of €50. I've sent 50+ emails. Contacted live chat countless times. Copy and paste answers every time. I'm fully verified and broke no rules. They simply ignore my questions when I ask for a reason. And the answers are the same ones over and over. Apologies and nothing done.

Unseriöses Casino CrownPlay Casino

Grund Verzögerte Auszahlung

Betrag $50

Diskussion

AskGamblers

• Support Team

vor 8 Monaten

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

vor 11 Monaten

Dear @Mitzrael,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

CrownPlay Casino

• Representative

vor 11 Monaten

Dear Mitzrael,

I am happy to confirm that your withdrawal has been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Best regards,
CrownPlay Casino Team

Mitzrael

• Irland • 4 Bewertungen

vor 11 Monaten

This makes no sense. I'm fully verified. Before they closed my account. Attached show 2 emails assuring my withdrawal is on the way and that there's no problem whatsoever on their side. I have hundreds of similar emails.

CrownPlay Casino Beschwerde-Statistik

Gelöst 19 / 22

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Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

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