CrownPlay Casino - Crownplay delaying withdrawals

Dear CrownPlay Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Yannickkee,

Your account is being verified.

Please upload a Selfie photo holding your ID document against the background of our website (casino name to be visible) It should look like this - http­s:/­/pr­nt.s­c/­M-L­FGW­MoNKWs

Kind Regards,
CrownPlay Team

It was uploaded again yesterday

Dear Yannickkee,

Your account verification is now complete and we are processing your withdrawals.

Kind Regards,
CrownPlay Team

Dear @Yannickkee,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello,

My account is now verified, this is now solved.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Hello,

For some reason still my withdrawals are not getting processed. Can Crownplay Casino tell me what is the issue? Are you having financial problems?

Dear Yannickkee,

We are pleased to inform you that your withdrawal request has been successfully completed.

The funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times.

Kind Regards,
CrownPlay Team

Yes you managed to process one, there is still two pending from 24/03. Please don't delay my withdrawals. Thanks.