Casino not paying for 11 days

Betreff: Beschwerde über ausstehende Auszahlung

Sehr geehrte Damen und Herren,

ich möchte hiermit eine Beschwerde bezüglich meiner ausstehenden Auszahlung einreichen. Am Dienstag, den [Datum], habe ich eine Auszahlung von 500 Euro über Ihr Online-Casino beantragt, die bis heute, über eine Woche später, noch nicht auf meinem Konto eingegangen ist.

Seitdem habe ich täglich weitere Auszahlungen beantragt, sodass inzwischen drei Auszahlungen offen sind. Es handelt sich dabei insgesamt um einen Betrag von 1.500 Euro. Momentan befinden sich zusätzlich 2.000 Euro auf meinem Konto, und ich bin besorgt, dass ich möglicherweise zwei Monate oder länger auf die Bearbeitung und Auszahlung dieser Beträge warten muss.

Ich bitte Sie dringend um eine Klärung des Sachverhalts und eine schnelle Bearbeitung meiner Auszahlungen. Es ist sehr enttäuschend, dass trotz der bisherigen Erfahrungen mit Ihrem Casino solche Verzögerungen auftreten.

Ich freue mich auf eine zeitnahe Rückmeldung und die Bestätigung, dass meine Auszahlungen umgehend bearbeitet werden.

Mit freundlichen Grüßen

<full name removed>

Good morning!

I won 1500 euros on Crownplay, and I have made three withdrawal requests, but so far I have not received my winnings and I need them.... I didn't take any bonuses.

Can you pay my winnings, please?

I've been waiting for 6 days, and I'm stressed.

Thank you very much for your compréhension.

I would be grateful.

Hello,

I'm asking Ask Gamblers team to help me to retrieve my funds. This casino won't process my withdrawals now for over two weeks. Customer support and VIP manager are unable to help. I've tried to solve this now for long time but I have no other choice than ask help from Ask Gamblers. They don't require KYC from me, I haven't used any bonuses and I have played casino and sports. I have 10000€ stuck in there.

I asked crownplay to close my account permanently because of my gambling problem earlier this year. They did not close my account, nor put any restrictions on it. Instead continued sending me bonuses and free bets to encourage me to play again. During this time, I have been allowed to continue to deposit funds even though I asked to be blocked.

I am raising this complaint to permanently close my account and to compensate me for the losses during this time, as I have been asking and asking to close my account because of my debt addiction. I am horrified at your complete lack of care in this matter. I believe a refund of the net deposits during this time and a permanent ban of my account is the only fair solution.

Crownplay Casino has not sent the requested withdrawal for 8 days.

The support team keeps saying that everything is fine and that there is just a delay, but I will eventually receive it.

I would appreciate your help with this matter because they keep postponing it, and the promised 3-day timeframe has long passed.

I have submitted a withdrawal request on June 8th, 2025, but my request has not been reviewed

I've chatted more than 5 times to request an update, but have not been responded to with canned notes. Nobody replied to me directly, and I was denied the opportunity to speak with a Supervisor. I can't even verify my account as it says that it isn't required at this point.

I need assistance to process my withdrawal as the timeline well exceeds the standard processing time.