Crownplay Casino - Casino is delaying verification i withdrawal

Dear @egonols1,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

I do not know the exact amount, as I have no access to the account to check. I believe it is just around €2000.

Dear CrownPlay Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per CrownPlay Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear All,

We would like to thank the forum team for reopening this case. We would like to inform all parties that the account in question did not pass the verification procedure.

As per our Terms and Conditions, section 3.9: "We reserve the right to deny opening of an account or close an existing account without prior notice or justification."

The account was permanently closed in line with this clause, and the remaining balance was fully paid out on the day the closure took place.

Thank you for your understanding.

Best Regards,
Crownplay.com

Dear CrownPlay Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear All,

We would like to kindly reiterate our previous statement. As per our Terms and Conditions, section 3.9:

"We reserve the right to deny opening of an account or close an existing account without prior notice or justification."

In line with this clause, the account in question was permanently closed, and the full remaining winnings were paid out on the same day.

As the cited Terms clearly state, we are not obliged to provide further justification or supporting evidence for the closure. Our actions were fully compliant with our Terms and Conditions, and the case has been handled accordingly.

Thank you for your understanding.

Best Regards,
Crownplay Team

Dear CrownPlay Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Team,

Thank you for your message.

We have already sent a detailed email to you regarding this case, providing all relevant clarifications.

As highlighted in our correspondence, the player’s winnings were fully paid out, and no financial harm was suffered.

Kindly review our communication and let us know if anything further is required.

Best regards,
CrownPlay Casino

Dear @egonols1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I have been paid, so this can be closed. Thank you for your help!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.